Rental procedure & notice

Rental procedure

  1. Please e-mail or message us on Facebook, let us know what you need and when you need.
  2. After receiving our e-mail confirmation, deposit down payment to guarantee the booking. Keep the bank-in slip for reference.
  3. Pick up the gears on the agreed time and location. Pay the balance and the deposit for the gears.
  4. Return the gears on the agreed time and location. Urban Camper will return the deposit if there is no damage or loss of our gears.

Notice

  1. Rental period will be starting from 2D1N. Any late return case will be charged the double of the rent per day.
  2. Every booking is confirmed with success down payment. Down payment details:
    • Solo Backpacker: HK$100
    • 1-2 Persons/ 3-4 Persons: HK$200
  3. Down payment is non-refundable for any booking cancelled. Change of the rental period can be made for ONCE within 3 months.
  4. Full payment and gear deposit will be collected when picking up the gears. Deposit will be returned if there is no damage or lost found in our goods.
  5. Gear pick up after 5pm on the day before the rental starts. Exact time will be notified individually.
  6. Free pick up/return spots are Kwung Tong MTR station and Urban Camper workshop in Kwung Tong.
  7. Campers, please treasure our equipment and make sure they are in good conditions when return. We reserve our rights to charge if any equipment defacement or damage and the amount will be deducted directly from the deposit. For any equipment loss, we reserve our rights to charge for its market value.
In case of any dispute, we reserve the rights to make the final decision.




租借流程

  1. 請電郵或facebook inbox與我們聯絡,查詢所需的裝備及租借日期。
  2. 客戶會收到電郵確認訂單詳情,並需存入訂金以作實訂單。請保留入數紙以作參考。
  3. 客戶於預定時間及地點提取裝備的同時繳付全數租金及裝備押金。
  4. 客戶於預定時間及地點歸還裝備,裝備經檢查後,如無任何損毀或損失將獲退回押金。

須知

  1. 租借時限 - 每次裝備租借的時限為2日1夜起計算,逾時歸還者需繳付每日1倍租金。
  2. 訂金 - 客人需繳付訂金以作實訂單。訂金金額如下:
    • Solo Backpacker: HK$100
    • 1-2 Persons/ 3-4 Persons: HK$200
  3. 任何情況下取消預約,訂金將不獲退回。客人可於三個月內享有一次改動租借日期之權利。
  4. 租金及押金 - 除租金以外,客人租訂時需一併繳付相等於租金100%的可退押金,押金會於裝備完好歸還後退回。
  5. 提貨/歸還時間 - 可於租用時限前一日提貨而不列入租金計算,時間為下午5時後,時間以電郵或電話聯絡確定為準。
  6. 提貨/ 歸還地點 - 港鐵觀塘站及位於觀塘的Urban Camper工作室。
  7. Camper 們請愛惜及小心使用裝備物資,請確保裝備在歸還時是清潔並在良好狀態。如發現任何人為弄污或損壞,Urban Camper 有權追討賠償,相關罰款會從按金中扣除;如歸還的裝備有任何遺失,我們會收取相等於裝備原市價的罰款。
如有任何爭議, Urban Camper保留最終決定權。
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